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Credit Card Security – The credit card details page of Shandon Hotel & Spa is protected by powerful Secure Sockets Layer (SSL) encryption technology. SSL encrypts your name, credit card number and expiry date before they travel over the Internet. This makes doing business over the Internet as secure as purchasing by telephone.

Additionally, credit card usage is verified directly through a live secure connection with the banking system at time of debiting. Shandon Hotel & Spa uses a trusted 3rd party supplier Elavon payments to process your online payment. Elavon Payments will appear on your credit card statement.





Shandon Hotel & Spa Gift Vouchers 

Please never buy Shandon Hotel & Spa Gift vouchers from any third parties, our vouchers are only available direct from our website, at the resort or over the phone.

Voucher are non-refundable.

Vouchers cannot be exchanged for cash.

Please note that if you have booked a specific package that this package may have its own valid dates and is subject to availability. If the specific package you have booked is no longer available or if that particular package has expired, you will still be able to use the monetary value on your voucher for 5 years from date of issue, provided your voucher was purchased on or after 1st December 2019.  All vouchers purchased before 1st December 2019 were valid for 1 year only. This voucher number corresponds with a plastic gift card which will be given to you when you arrive at hotel reception, this plastic card can be used anywhere in the resort. Gift vouchers cannot be exchanged for cash. In the event of a refund for a service or product, this will be put on a gift card.

Vouchers will be issued within 48 hours of receipt of payment, but please allow up to 7 working days for delivery by Post.

The total value of your gift voucher purchase will be debited from your card at time of purchase.

To purchase a voucher you must enter the details of a valid credit or charge card legally held by you. Card details will be validated prior to the transaction being confirmed and the Voucher(s) being issued.

All successful online transactions are confirmed to the purchaser by email. Each purchase is given a unique transaction reference. Please use this reference if you need to communicate with the issuer regarding any purchase.

Vouchers monetary value are valid for 5 years from the date of issue.  Specific packaged offers or sales will have their own terms and expiry, however the monetary value will still be valid for up to 5 years from the date of purchase if purchased on or after 1st December 2019.

Each voucher will have a monetary value of which it has been purchased.

Shandon Hotel & Spa is not responsible for vouchers that are lost or mislaid.

Vouchers are valid only when signed by an authorised signatory.

The use of voucher(s) to purchase accommodation, meals or services is subject to availability. Supplements may apply at restricted times for example Bank Holidays and Special Events.

Vouchers may be used for more than one transaction. Cash refunds are not permitted. A new voucher will be issued for any unused outstanding balance.

Vouchers may not be redeemed for cash.

Vouchers must be presented on arrival at Shandon Hotel & Spa

Vouchers that have been altered or damaged in any way will not be accepted.

Vouchers that have expired will not be accepted.

The voucher purchase price is inclusive of VAT..

All vouchers purchased are non-transferable.

Vouchers are not to be  re-sold, any attempt to re-sell a Shandon branded voucher will be in breach of our terms and conditions and our copyright and we reserve the right to void that voucher.

Unless you have written consent from the company, we forbid any attempt to ‘raffle’ or use a Shandon branded voucher on any sweepstake, lottery, sweep, tombola, ballot or draw.  This act will be deemed a breach of our voucher terms and conditions and also a breach of our copyright.  Any unauthorised ‘raffle’ or sweepstake of any branded voucher will result in the voucher being voided and the requirement for the voucher to be purchased again for the same monetary value and supplied directly to the ‘winner’, otherwise we will pursue legal action.

Should you lose a voucher, we cannot trace it without the voucher number.  Losing a voucher is like losing cash.  If you have the reference number and proof of purchase we may be able to trace it, forfeit it and issue you a new voucher.

The Shandon Hotel & Spa reserves the right to alter, change and/or add to the terms and conditions of this voucher at any time without notifying the holder.


Privacy Statement

Shandon Hotel & Spa is committed to preserving the privacy of all visitors to www.shandonhotel.com and our Shandon Hotel & Spa Facebook Page. Please read the following privacy statement to understand how we use and protect the information that you provide to us.

By using this site, you consent to the collection, use and transfer of your information under the terms of this privacy statement.

Information We Collect From You

When you visit, register or order products or services on our Websites you may be asked to provide certain information about yourself, such as your name, contact details and credit or debit card information.
We may also collect information about your usage of our Websites as well as information about you (messages you post to our Websites and) e-mails or letters you send to us.

Use of Your Information
We use your information to supply you with products or services ordered by you, to bill you and to contact you about an order or reservation. We also analyse information provided by you and others to help us administer, support, and improve our Hotel and to make your experience more enjoyable.

We may use your information to contact you to tell you about important changes or developments to our Websites or our services, or to obtain your views on our services.

Where you have agreed, we may use your information to let you know about other products, promotions and services which might be of interest to you. This contact may be by post, telephone, fax or e-mail. If you want to stop receiving information about other products and services, you can opt out at any time by contacting us.

(Note – If information may be transferred outside the European Economic Area, add whichever of the following parts may apply)

The information you provide to us will be held on our computers in (insert countries) and may be accessed by or given to our staff working outside the European Economic Area. It may also be accessed by third parties, some of whom are located outside the European Economic Area, who act for us for the purposes set out in this privacy statement or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process payments and provide support services on our behalf. (in particular, information may be passed to (add any known recipient of information outside the EEA, and what that recipient does.)

Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this privacy statement.

Disclosure to Other People

We will never sell or rent your details to a third party.
We may pass aggregate information on the usage of our site to third parties, but his will not include information that can be used to identify you.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

IP Addresses
An IP address is a number that is assigned to your computer automatically when you use the internet. When you visit a particular web page in our Websites, our servers log your IP address.

We may use your IP address to help diagnose problems with our server and to administer our Websites. Your IP address is also used to help identify you and to gather broad demographic information.

A cookie is a small file sent to your browser from a Web server and stored on your computer’s hard drive to identify you as the user of our Websites. Many internet sites use cookies.

Our Websites use cookies to keep track of your access to the sites. We may also use cookies to deliver content specific to your interests. You can set your browser preferences to reject all cookies, but this will prevent you from using most customised services and you may have to repeatedly enter log in information in order to use some services. Cookies make your experience easier by saving your preferences.

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.

Data Retention
We will retain your information for a reasonable period or as long as the law requires.

Changing Your Information
You are entitled to see the information we hold about you. The law entitles us to charge you a fee for doing so. If you wish to see this information, please contact us (insert contact details)

You can also ask us to amend the information we hold about you to ensure that it is accurate and kept up to date. Please contact us to do so (insert contact details).

Changes To Our Privacy Statement
Any changes to our privacy statement in the future will be posted to the website and where appropriate, through e-mail notification.

Pricing Errors
While we do our best to minimise mistakes, sometimes mistakes happen. Shandon Hotel & Spa reserves the right to cancel contracts based upon incorrect information being displayed in relation to price or service.

Promotions and offers
Please note that all promotional offers are subject to specific terms, conditions and restrictions listed on the specific webpage. All special offers are subject to availability.

Site use
Our website is intended to provide information about Shandon Hotel & Spa to our guests and to assist our guests in determining the availability and booking of a reservation. Apart from printing information in connection with your travel, you are not entitled to reproduce, replicate, sell, resell or otherwise exploit the website listed above unless we provide you with prior written permission to do so.

Eligibility of use
Use of shandonhotel.com and all Shandon Hotel & Spa branded websites is restricted to people over the age of 18 who can enter into binding contracts.

You are responsible for maintaining the confidentiality of your own password and account for all activities that occur under your account.

Links to third party websites
Links that feature on shandonhotel.com are links to other sites that we believe may be of interest to you. By providing these links we are not endorsing or recommending such sites or the services or material provided by them. We therefore accept no responsibility for the materials, services or other situations at or related to or from any other website.

Queries and complaints
Queries and/or complaints must be notified to Shandon Hotel & Spa in writing within seven (7) days of the problem arising or seven (7) days of the problem arising whichever is the earlier.

Shandon Hotel & Spa warrants that we will provide our services with due skill, care and diligence, and that any materials used will be sound and reasonably fit for the purpose for which they are required.

Shandon Hotel & Spa shall have no other liability to its customers whether under these general terms and conditions or on any other basis including liability in tort as a result of the sale of our services.

WiFi on site

Please note, we are blessed with a wonderful, scenic location.  The only ‘draw back’ of our amazing views is the poor WiFi signal.  We offer FREE WiFi to all guests however, we cannot guarantee its dependability at present.  We hope you understand.

Damage Policy

DAMAGE AND/OR THEFT OF HOTEL PROPERTY: You are liable for any damage caused (whether by the deliberate, negligence, or reckless act to the room (s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay. The Shandon Hotel reserves the right to retain your credit card and/or debit card details as presented at registration and charge the credit /debit card in such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by The Shandon Hotel as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

DAMAGE DISCOVERED AFTER CHECK-OUT: Guest Rooms found with waste scattered around, in complete disorder, and/or “trashed” will be subject to a an initial €150.00 maintenance deep cleaning fee, administration fee and/or third party fees.

DAMAGE TO ROOM: Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charged at 100% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or wilful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.  Upon discovery after a guest has checked out and failed to report or attempt to explain the damage, an initial charge of €350.00 will be made to your card, once the exact cost of the damage is ascertained, receipts will be provided to you and if it amounts to less than the initial charge, you will be reimbursed, if it is more, you will be liable for the difference.  If accidental damage occurs, it is very important to inform reception on departure.  When you check in, it is expected that any damage is reported immediately, failure to do so will result in you being liable for the damage if you have failed to report it.  All rooms go through a rigorous check by a supervisor and manager and each room will have a signed checklist to confirm that all items in room are working and in good state for use, if this is not the case, you must report straight away.

DAMAGE TO MATTRESSES AND BEDDING: Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.

DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT: The Shandon Hotel reserve the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the hotel, including detector heads in public areas, guest rooms, break glass points and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the hotel due to their actions and will be evicted from the hotel. Depending on the severity of the guest actions, law enforcement may become involved at the hotel’s discretion. Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.

Where a complaint is upheld by Shandon Hotel & Spa our liability shall be limited to:
Correcting the fault at our expense initially.  If a the guest refuses to pay for the damages, we will pursue the matter legally and press charges for criminal damage if necessary.

If you believe that our website or systems have collected incorrect information or if you would like to dispute any information, please contact us at:

Shandon Hotel
Marble Hill Strand, Portnablagh, Dunfanaghy, Co. Donegal, Ireland
Tel: +353 74 9136137, info@shandonhotelspa.com

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