The Shandon Spa The awarding winning spa offer a luxurious and holistic approach to wellness and relaxation. Feel refreshed, renewed, and revived in the space of tranquillity and indulgence. Pamper yourself or a loved one with an exclusive treatment and Thermal access by purchasing special package or gift voucher to the Shandon spa.
Our spa staff is dedicated to exceeding your expectations and creating a memorable spa experience.
Thermal Suite Daily from 9.30am to 5.00pm
Treatments Daily from 10.00am to 4.45pm
(Subject to Change at Peak Times & Weekends)
To avoid disappointment, booking in advance is recommended.
To schedule an appointment please
Credit or debit card details will be required to secure all bookings including those to be paid by gift voucher. Please note Revolut or Monzo cannot be used to secure your spa booking. Please note that while a confirmation email may be issued, your booking is not guaranteed until card details have successfully been provided. Reservations not secured with card details maybe automatically released by our system.
In the case of no shows or cancellation on the day 100% will be applied, late cancellation 50% charge will be applied to the card details provided at the time of booking.
All spa cancellations must be in writing and emailed directly to spa@shandonhotelspa.com not to the hotel during spa opening hours,
9.30am – 5.30pm.
If you have a hotel and spa package booked, please ensure that any spa appointments are cancelled/rescheduled directly with the spa team via email spa@shandonhotelspa.com. Failure to cancel your spa booking directly with the Spa will result in a cancellation fee being applied.
The spa is an adult only environment. It is only open to persons aged 18 and over. ID may be required to verify age. Treatments cannot be offered to anyone under the age of 18.
Please arrive at least 15 minutes before your spa package to Spa Reception to allow you sufficient time to check-in, change, complete your consultation form.
Please note that appointments may alter by 15 minutes from the time stated at the time of booking.
Please note that the allotted treatment time includes time for consultation and aftercare advice
We ask that you arrive at least 15 minutes prior to your scheduled appointment time; however, if a late arrival is unavoidable, please call to notify the Spa receptionist when possible. Arriving late will mean your treatment will be adapted to the remaining time of your booking, as we must complete your service by the designated end-time to appropriately accommodate the next guest. The full-service fee will still apply.
Towels & robes will be provided, and should your appointment include use of the Thermal Suite, please bring swimwear (should be chlorine resistant) and non- slip flip-flops.
No jewellery should be worn in the Thermal Suite and Treatment Rooms.
All our robes are universal in size; you are welcome to bring your own robes.
In the interest of comfort, personal safety, health, and hygiene and in consideration of all our guests, flip-flops must be worn in all areas of the Spa at all times and can be purchased from spa reception.
Swim wear must be worn at all times in spa and can be purchased from spa reception. Our therapists will provide you with disposable undergarments if needed. Our therapists are professionally trained and will ensure a level of comfort by appropriately draping areas of the body that are not a focus of the treatment.
Spa residents are to arrive in the robes provided in the rooms in the hotel. Towels will be provided in the Spa.
The leisure centre is located within the hotel building and is complimentary for all hotel residents to us during their stay. The leisure centre includes a 20-metre swimming pool, kids pool indoor Jacuzzi, sauna and steam room
The Spa is situated in a separate building on the Resort and access is available to residents at an additional charge. Spa Treatments and Thermal suite must be booked in advance to avoid disappointment. The Spa is an adult only environment.
Although all lockers will have a key, we do recommend that you leave your valuables at home or in hotel safe. The management cannot be held responsible for the loss or damage of any personal items. No bags allowed into the thermal suite area; they must be left in a locker in the changing rooms. A €1 coin or pound coin is needed to lock the lockers.
If you wish to prepay for any spa packages before arrival for any guest, please purchase a voucher or monetary value voucher online prior to your visit, www.shandonhotelspa.com and click on voucher tab. All spa packages and prices are confirmed at spa check in.
Only gift vouchers issued by The Shandon Hotel & Spa can be used in the Spa. We do not accept gift vouchers purchased through third parties.
If you are paying by gift voucher, please remember to bring it with you on the day and present it on arrival. Gift vouchers are non-refundable & no change will be given from a gift voucher. Gift vouchers purchased for specific packages may be valid for a limited promotional period, however the monetary value of the voucher may be redeemed against alternative packages for up to 5 years from date of purchase.
Complimentary vouchers are valid only for the specific package stated and cannot be exchanged or redeemed toward alternative treatments or packages as they do not carry monetary value. The must be used within the date specified.
Group bookings are welcomed, the person making the booking for the group will be responsible for ensuring all those attending is made aware of and comply with the terms & conditions of the Shandon spa.
**Please note that we have a 5-day Cancellation Policy. All cancellations must be sent via email directly to spa@shandonhotelspa.com during opening hours (9:30am – 5pm). In the case of no shows or cancellation on the day 100% charge will be applied, late cancellation 50% charge will be applied to the card details provided at the time of booking**
All retail products purchased in spa must be paid for at spa reception before leaving spa on the day of visit. Any products not paid for there will be a charge applied to the card details provided at the time of booking.
All drinks are served in plastic glasses for Health & Safety. Only beverages purchased in the spa can be consumed on the spa premises. All drinks are to be paid for at time of ordering.
Any drinks not paid for there will be a charge applied to the card details provided at the time of booking. We reserve the right to ask any guest or group of guests to leave the spa if they are consuming drinks or beverages not purchased in the spa.
All treatments are subject to availability. We may run specific package offers which must be booked inside dates stated in advertisement offer within certain time frame only. Packages that are already on offer cannot be discounted. The prices shown on the website and other communications are subject to change. Exact prices will be confirmed at the time you make your booking. Please note we do not offer deep tissue massage. We offer relaxation massages.
We strongly recommend that you book your treatment times well in advance to avoid disappointment. All treatments are subject to availability. Credit or debit card details are required at time of booking to confirm your reservation. Please note that Spa treatment times are subject to change, they may be 5 or 15 mins between therapist’s bookings and will be confirmed to you on arrival at the Spa. The thermal suite is prior to all treatments except the 10am treatments.
Personal preferences whether it is the room temperature or the level of massage pressure, please communicate your preferences with the therapist so that he or she can make your time with us a special experience. Please note we do not offer deep tissue massage. We offer relaxation massages.
Please inform us of any health-related conditions prior to your arrival at the Spa. If you are unsure about whether a medical condition could prevent you from having a treatment, or you are currently taking prescribed medication, have an allergy or are pregnant, please call in advance to discuss suitable treatment options. Treatments are conducted subject to completion of a satisfactory health consultation form.
We want to ensure you experience ultimate relaxation during your visit.
Please be mindful of our peak times which include weekends.
Use of the Thermal Suite is complimentary with spa treatment packages. The 1.5hr thermal suite access is prior to your treatment except the 10am treatment slot. Spa packages are non-transferable and cannot be shared between individuals or split across multiple days. If you choose not to avail of the complementary thermal suite access included no discount or refund will apply. No alternative treatment or service will be offered.
Please note, although it is rare, unforeseen maintenance issues can occur and some facilities may be out of order for a period of time, or entire time your experience is scheduled. This is out of our control, although we will do our very best to rectify as soon as physically possible.
Our Spa pool is designed for relaxation. Diving or swimming is not permitted in the pool.
Thermal suite and afternoon tea bookings are subject to availability of the spa. Dietary requirements must be confirmed at time of booking 48hrs in advance. Spa cancellation must be made directly with the spa otherwise they would be a full charge for no shows on spa software.
Please use robes or towels when lying on heated lounges. The flip flops must be always worn in all areas of The Spa. Please make one of the spa attendants or receptionists aware if you have any difficulties or problems with any of the facilities. No sharp objects e.g. razors allowed in the spa.
We welcome expectant mother to enjoy the relaxing surroundings and facilities of the thermal spa. Please check areas of the thermal spa which are not suitable for pregnancy with a spa team member.
Treatments must be booked in advance. Please call spa reservations on 0749136137 and our team of skilled therapists will be delighted to contact you personally and tailor a suitable package especially for you.
The use of mobile phones and electronic devices in the spa are permitted, however please respect our other guests and ensure devices are kept on silent. If you are taking a photo, please be mindful of other guests and their privacy.
To ensure every guest enjoys the tranquil atmosphere of our spa, we kindly request that conversations and noise is kept to a minimum. We reserve the right to ask any guest or group of guests to leave the spa if they are disturbing other guests.
Smoking (including the use of electronic cigarettes) is not permitted inside the spa building, out on the hot tub balconies or around the spa building.
Any issues in relation to your treatment and or thermal experience must be raised at the time or prior to your departure from the spa that very day. Management of the Shandon Hotel & Spa does not condone any abusive behaviour from any individual or group of individuals towards their staff members. All brochure content is correct at time of print. Management reserves the right to amend any aspect of the content at any time without prior notice.
MANAGEMENT reserves the right to close any area of the Spa, inclusive of the Thermal Suite, without prior notice for essential maintenance.
MANAGEMENT of the Shandon do not condone any abusive behaviour from any individual or group of individuals towards their staff.
MANAGEMENT reserves the right to ask guests to leave without a refund if their behaviour towards staff or other guests is considered unsuitable in any way.
Spa management & team are happy to discuss any individual concerns.
