Spa Ts & Cs

Opening Hours

Thermal spa daily from 9.00am to 5.30pm (Subject to change at peak times & weekends 9.00am – 6.30pm must be pre-booked in advanced.)

Treatments daily from 9.45am to 5.45pm (subject to change)

Best time to visit.

We want to ensure you experience ultimate relaxation during your visit. Please be mindful of our peak times which include weekends.

Irish equality legislation:

The Shandon Hotel & Spa is an equal opportunities employer, and we employ both male and female spa therapists, receptionists, spa attendants and hairdressers.

Scheduling an appointment

To avoid disappointment, booking in advance is recommended. To schedule an appointment please

  • Telephone +353 74 9136137
  • E-mail spa@shandonhotelspa.com
  • Online www.shandonhotelspa.com/spa/spa-online-booking/
  • Facebook “Shandon Spa”

Treatment Time

Please note that your treatment time advertised in the package you book is the total time in the treatment room.  This will include your ‘in-room’ consultation and the time it takes you to get comfortable prior and get dressed afterwards.  We usually bring you to the treatment floor reception 10-15 minutes before your treatment is due to start, this is to allow you time to use the bathroom and fill out your consultation form.  We endeavor at all times to run on schedule and to ensure all guests get the full benefit of their time, however this is never guaranteed.

If you arrive late, this may affect your time in the treatment room, or if there are any concerns in relation to your health, wellbeing or behaviour we reserve the right to end the treatment with immediate affect.

This also applies to the bayview hot tub experience.  Your allocated time will include getting comfortable and exiting, therefore if you have a 30 minute slot booked, you can assume your time in the hot tub relaxing will be between 20-25 minutes.

Credit/debit card details will be required to secure all bookings including those to be paid by gift voucher. If you are paying by gift voucher, please remember to bring it with you on the day and present it on arrival. Gift vouchers are non-refundable & no change will be given from a gift voucher.

Group bookings are welcomed, and the person making the booking for a group will be responsible for ensuring all those attending are made aware of and comply with the terms & conditions of the Shandon Spa.

Health conditions

It is important that you advise us in advance of any health conditions, allergies or injuries which could affect your treatment when making your reservation.

Pregnancy treatments

We have specially designed treatments for expectant mothers who are 14 weeks or more pregnant, however use of the Thermal Suite is not recommended during any stage of pregnancy.

Spa guests arrival at reception

Arrival time:   It is important that guests arrive on located time to enjoy their spa experience – late arrival will mean your treatments and spa experience adapted to the remaining time of your booking. Please note that allocated treatment times and thermal spa includes consultation and preparation time.

PRE booking appointments: All packages, including treatments, hair and thermal spa to be pre booked in advanced and secure with credit card details even if you’re paying by voucher.

Payments: We will ask guests to pay at spa arrival where possible by card or other cashless means where possible, room charges and spa vouchers.  Spa vouchers, please bring spa voucher with you on the day must be presented on day for spa payments.

Please note all drinks are served in plastic glasses for health & safety.  All drinks and products must be paid for at spa reception before departing, otherwise they will be charge taken from the card that secure the booking. Only beverages & products purchased at the shandon can be consumed on the premises.

Guest journey: Where possible we will escort spa guests to the to the different spa areas, to avoid congestion in specific spa areas.

What to wear: No jewellery should be worn in the Thermal Suite and Spa. Towels, robes & spa footwear will be provided, and should your appointment include use of the Thermal Suite, please bring swimwear (should be chlorine resistant). Disposable briefs or boxer shorts will be provided for all treatments. In the interest of comfort, personal safety, health and hygiene and in consideration of all our other guests, the slippers provided must be worn in all areas of the Spa at all times. Swim wear must be worn at all times in spa and can be purchases from spa reception. Please use robes or towels when lying on heated lounges.

Spa residents to arrive in their own robes slippers will be provided in the spa..

Robes & towels: Day spa guests will be supplied with robes and towels.

Thermal spa showers:  Guest will be advised to pre shower using the thermal spa showers before and after entering the thermal spa, Canadian hot tub, sauna, heated lounges and salt grotto.

Spa lockers: Spa Guests will be located lockers by team members.  One locker per person only.  All lockers and lockers keys are cleaned disinfected/sanitised after and before each client. Please put all your personal belongings into the lockers and keep the key on your wrist at all times. Jewellery should be removed and not wormed while in the spa. Lockers are provided for your use and will require a €1/£1 coin, however, we do recommend that you do not bring valuables as the Shandon Hotel & Spa do not accept any responsibility for loss or damage of personal items. Keep your wristbands with your key on your wrist at all times.

Spa lift: We recommend that only one guest, couple or group use the lift at one time.

Thermal spa: All spa guests will use thermal spa area, prior to their spa treatments packages expect for the 10am morning treatments.  They can access the thermal spa after their Treatments from 11am will use thermal spa prior to treatments.

Spa environment

Please note that the Thermal Suite is an adult only environment and is only open to persons aged 18 and over. Young persons between the ages of 16 and 18 can avail of treatments provided they are to be accompanied by an adult.

Cancellation policy

We require 48 hours’ cancellation notice. In the case of no shows 100%, late cancellation 50% charge will be applied to the card details provided at the time of booking. All cancellations must be submitted in writing directly to the spa reception.

Complaints policy:

Any issues in relation to your treatment and or thermal experience must be raised at the time or prior to your departure from the spa that very day.

Management of the Shandon Hotel & Spa does not condone any abusive behaviour from any individual or group of individuals towards their staff members. All brochure content is correct at time of print. Management reserves the right to amend any aspect of the content at any time without prior notice.


To ensure all guests experience the sanctuary of the Spa, we respectfully request that all visitors keep noise to a minimum. Use of mobile phones and electronic devices is strictly prohibited.  Smoking, the use of E-Cigarettes & the use of drugs in the Spa is strictly prohibited. Alcohol may be consumed in the Thermal Suite, but only from plastic glasses. We reserve the right to refuse entrance to the Spa to any person under the influence of alcohol or drugs. We reserve the right to ask any guest or group of guests to leave the Spa if they are disturbing other guests.

Management reserves the right to close any area of the Spa, inclusive of the Thermal Suite, without prior notice for essential maintenance.  Unforeseen Maintenance issues can occur, and we do not compensate unforeseen issues that may arise.

Spa management & team are happy to discuss with any their individual concerns.


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