Dear Guest
It is with great pleasure that I welcome you to the 4 star Shandon Hotel & Spa. I sincerely appreciate the choice you had when choosing a hotel in Donegal, and on this occasion I am very honoured that amongst all the fabulous resorts in our County, you chose the Shandon.
The Shandon Hotel & Spa has unmatched views over Sheephaven Bay, we are fortunate that we are situated on the beautiful Wild Atlantic Way and may I take this opportunity to encourage you to take in this beautiful location, be it a drive on Horn Head or a stroll on Marble Hill Beach which is on our doorstep.
Our team are passionate about creating truly memorable guest experiences, if any part of your stay does not impress you then please do not hesitate in speaking to me immediately so I can remedy the issue and ensure that your experience is exceptional.
During your stay, I’d like to extend an invitation to you for our new Leisure Centre comprising pool, sauna, steam room, Jacuzzi, kids pool & gym. Residents can also enjoy a discounted entry to our luxury Thermal Spa, for more details on our Thermal Spa or Spa Treatments please dial 455.
Dining at the Shandon is a real treat, be it Afternoon Tea with a view, a pint of Guinness & Mussels in the bar, or if you preferred to be spoiled, then an evening in Marbles Restaurant room is highly recommended.
I wish you a very comfortable, enjoyable & relaxing stay at The Shandon Hotel & Spa.
Warmest Regards
Carolynne Harrison
Director & General Manager
GUEST DIRECTORY
Leisure Centre
The Shandon Hotel Leisure Centre is available to all residents free of charge.
The facilities include a swimming pool, Jacuzzi, Sauna and Steam-Room. Please phone extension 454 for more information
The leisure club also boasts a resort shop where we stock local suppliers of active wear swimwear and swim accessories and a range of drinks and snacks
Opening times:
Monday – Saturday: 7am – 9pm
Sunday: 7am – 8pm
Pool Closures:
To accommodate swimming lessons the leisure centre is closed. We apologise for any inconvenience this may cause.
Wednesday 4.00pm to 6.30pm
Sunday: 11.30pm to 1.30pm
Group Exercise:
We offer Yoga & Aqua Aerobics throughout the week, please ask reception team what classes are available during your stay. Residents are always welcome.
There is a surcharge for each class.
Pool Rules
- Over 18’s only after 7.00pm
- Children under 12 must always have an adult in the water with them.
- Health suite is strictly 18’s and over (Jacuzzi, Sauna & Steam Room)
Other Information
- Swim hats must be worn by all pool users.
- Swim hats can be purchased for €4 per person.
- Towels are provided by the leisure club for residents only.
- Swimsuits, shorts, and other accessories are available to purchase.
Shandon Gym
Residents have full use of our gym between 7am and 9pm daily. Please note the gym and studio is located beside the Tennis Court and we do not offer showering, changing facilities or lockers within that building. You are welcome to use the showering, changing facilities and lockers in the main Leisure Centre within the main hotel building, or your room facilities.
You must check into the gym and the main leisure centre reception and complete the necessary paperwork in relation to your health. The gym is not supervised.
Persons using the gym equipment are responsible for their own safety.
In the case of an emergency please push the emergency call button and our on duty first responder will arrive with defib and first aid box.
Please familiarise yourself with the escape route and location of emergency call button before using the gym.
Rooms Policy
Please check your room upon arrival to ensure that there is no damage to the fixtures or fittings and to ensure that the cleanliness is in line with our standards. All rooms have been checked by a house-keeping supervisor and the room was signed off as ‘ready’ meaning that there is no detected damage, and that the cleanliness meets our 4-star standard. It is important that you inform us straight away if you notice any discrepancies with your room. Complaints regarding any of the above will not be accepted on check out, you must inform us straight away. If damages are found to any fixtures or fittings after you depart, you will be liable for the cost to replace or repair.
If you have had any type of accident that resulted in damage or soilage, it is important to inform us straight away. If soilage was caused by accident, please tell us straight away so our team can address, and they arrive with the correct PPE. Informing us straight away of an accident will reduce the cost of damages because we would have more chance of reducing staining.
All Bedrooms are Non-Smoking, if you chose to ignore this policy and smoke in the bedroom you will be charged for the costs involved in deep cleaning the room and loss of revenue while the room is unable to be sold.
Costs will also apply should you cause damage to hotel property.
Bathrobes, Hairdryers etc are provided for your use while in the hotel. If you wish to take them home, they can be purchased from Reception. Please note there will be a charge made for items removed from the bedrooms without authorisation.
For the comfort of all our residents we would ask you to keep noise levels to a minimum after 9pm particularly when retiring late at night. Please consider the enjoyment of your neighbours, especially those with young children.
Check Out: All rooms must be vacated before 11am. Late departure can be arranged with reception. The cost of €15 per hour applies.
Account: All accounts must be made before departure and may be settled using cash or credit card payments. We accept all major Credit Cards.
Telephone Information
Reception Dial “0”
For Outside Line – Please contact Reception.
To call another Room – Dial the Room Number
Wake Up Calls, to set an automatic wakeup call – This can only be arranged by contacting reception, our receptionists will be more than happy to set your alarm call for you.
Babysitter Service, the hotel can arrange a babysitter on request, please ring reception for further details. This service is subject to availability.
Doctor, if you need a doctor please contact reception for assistance, if you have an emergency, please also dial ‘0’ for assistance.
Now-Doc – Emergency out of hours service – 1850 400 911
Room Safe, all bedrooms have this facility. Please follow the instruction on the front of the safe. Please ensure belongings are removed prior to departure.
Laundry Service, we provide laundry services and charges apply. A Laundry Bag & Tariff are provided on request. Please contact reception for further details.
Adapters, available at reception (subject to a small deposit).
Personal Items, if you forgot something, please call us at reception, we may have those items available for purchase, or we will suggest the nearest place to get them.
Business Services, photocopying, emailing and other business support available at reception. Extra charges apply.
Luggage can be stored at reception.
Umbrellas, if it is raining and you forgot yours, we will be more than happy to let you borrow one during your stay. A security deposit of €10 applies which will be given back to you when your return the umbrella.
Wi-Fi is free of charge, and you do not need a password to access. If you have any issues getting access, please contact reception.
Taxis, please contract Reception who will organise this for you. To avoid disappointment please give as much notice as possible.
Outdoor Activities to book the hotels Tennis Court, please contact Leisure Centre (Dial 454)
Gift Cards, ensure that your family & friends enjoy “The Shandon Hotel” experience.
Gift Cards can be purchased from Reception. We often have great special offers and sales on vouchers, visit our website and click on vouchers for more information.
SPA & Hair Salon (Dial – 455)
Relax in our luxury adult only Spa. To avoid disappointment please make a reservation at your earliest convenience. Bookings must be made directly with the Spa. The Spa is located in a separate building.
Spa Facilities
- Luxury Treatment Rooms
- Relaxation Room
- New Bay View Private Hire Outdoor Jacuzzi’s
- Hair Salon
- Thermal Spa comprising Vitality Pool, Massage Jets, Heated Loungers, Foot Spas, Aromatherapy Showers, Salt & Eucalyptous Grotto, Sauna, Ice Fountain, and Outdoor Canadian Hot Tub.
We often have special discounted offers for residents, please dial 0 now and ask what the current residents spa offers are.
Church Services:
Roman Catholic
Holy Cross, Dunfanaghy Saturday – 7pm
Sunday – 10 am & 11.30am
Tuesday at 7pm and at 10am on Wednesday, Thursday and Friday
St Michaels, Creeslough Saturday – 7.30pm
Sunday – 9am & 11am
Ards Friary Sunday – 7.30am & 9am
& 5.30pm
Presbyterian:
Dunfanaghy Sunday at 10.30am
Church of Ireland:
Holy Trinity, Dunfanaghy Sunday at 10.30am
St Johns, Ballymore Sunday at 10.30am
Dining @ Shandon Hotel & Spa
Breakfast
Monday – Sunday: 7.30 – 10.30am
Please ensure you are fully dressed for Breakfast. We are happy for you to walk to leisure centre and spa in your robe; however, it is not acceptable to enter any dining area in your robe or sleepwear.
Marbles Restaurant
Coastal view dining at its very best. A dining experience you will savour. You will begin with Chef’s Amuse Bouche of the day, choice of starters, sorbet course, choice of main course, dessert, coffee & truffle.
Available from 5-9pm. Booking is advisable to avoid disappointment.
Contact Reception to check availability and to make a reservation. Marbles is open subject to demand. Please be aware that Marbles Restaurant operates a smart dress code.
Beats Bar (Dial – 457)
Available daily from 12.30-9pm.
Room Service (Dial – 457)
Room Service is available until 9pm (In Room Dining Menu, enclosed).
Room Service charge applies – €10 Euro per order.
Breakfast in Bed
Please make your breakfast order by dialling 0. We will require you to order breakfast for the following morning before 11.30pm the night prior. Depending on demand, we may not be able to offer you your preferred time however we will do our very best.
A Room Service charge of €10 per person applies.
We will endeavour to deliver your breakfast as close to your chosen time as possible. We recommend joining us in person for breakfast so you can enjoy the experience fully.
Television Channels
- We only offer limited local terrestrial channels.
NON-SMOKING POLICY
The hotel operates a strict No-Smoking Policy in all of our bedrooms. Failure to adhere to this policy will result in a minimum fine of €150.00 with additional charges for lost revenue, as the room will not be able to be resold until deep cleaning has taken place. Should you choose to ignore this policy, your credit/debit card will be automatically charged accordingly without prior notice.
DAMAGE AND/OR THEFT OF HOTEL PROPERTY: You are liable for any damage caused (whether by the deliberate, negligence, or reckless act to the room (s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay. The Shandon Hotel reserves the right to retain your credit card and/or debit card details as presented at registration and charge the credit /debit card in such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by The Shandon Hotel as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the hotel property during your stay, including and without limitation for all property damage, missing or
damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
DAMAGE DISCOVERED AFTER CHECK-OUT: Guest Rooms found with waste
scattered around, in complete disorder, and/or “trashed” will be subject to an initial €150.00 maintenance deep cleaning fee, administration fee and/or third-party fees. Extra fee’s may apply subject to damage caused.
DAMAGE TO ROOM: Damage to rooms, fixtures, furnishing, and equipment including the removal of electronic equipment, towels, artwork, etc. will be charged at 100% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or wilful,
is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued. Upon discovery after a guest has checked out and failed to report or attempt to explain the damage, an initial charge of €350.00 will be made to your card, once the exact cost of the damage is ascertained, receipts will be provided to you and if it amounts to less than the initial charge, you will be reimbursed, if it is more, you will be liable for the difference. If accidental damage occurs, it is very important to inform reception on departure. When you check in, it is expected that any damage is reported immediately, failure to do so will result in you being liable for the damage if you have failed to report it. All rooms go through a rigorous check by a supervisor and manager and each room will have a signed checklist to confirm that all items in room are working and in good state for use, if this is not the case, you must report straight away.
DAMAGE TO MATTRESSES AND BEDDING: Damage to mattresses and linen including towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in an initial charge of €250 for the special cleaning, repair, or replacement of the damaged article. Extra charges may apply once the extent of the damage is ascertained.
DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT: The Shandon Hotel reserve the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the hotel, including detector heads in public areas, guest rooms, break glass points and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the hotel due to their actions and will be evicted from the hotel. Depending on the severity of the guest actions, law enforcement may become involved at the hotel’s discretion. Should the fact that fire-fighting or detection equipment had been tampered with come to
light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.
Complaints Policy
Please be advised that our policy stipulates that you must highlight your concern immediately by advising your server or staff member responsible in their respective departments, otherwise it is extremely difficult for us to restore your faith immediately and fix any shortcoming on our behalf.
If you accept the room and what you are served and you fail to highlight a complaint at the time and go on to consume the product, we will not accept liability and it will be deemed that you have accepted the product as delivered.
We apologise in advance if our standard has been affected due to human error and we ask that you immediately inform us so we can ensure that you have a wonderful, relaxing, and comfortable experience with us.
Complaints made by email, following departure and without any reference to said shortcoming throughout your experience will be treated as constructive feedback only. We will of course apologise for any shortcomings and thank you for your feedback, however, no remedy or compensation will be offered at that stage.
Any attempt to blackmail the hotel with negative reviews online will result in immediate dismissal of allegation and no further engagement on the matter. Threats of defamation as a result of a failed blackmail threat could result in legal action.
Aggression, bad language and or threats will not be tolerated against any of our team.
We appreciate all feedback, and we want more than anything to know when you are not 100% satisfied at the time, so that we can turn things around and you leave us feeling heard and very happy with the outcome.
